Download Free Web Based Help Desk Application

azhar    ITIL, Service Desk     free help desk, free help desk for IT, free trouble ticketing, free trouble ticketing application, free web based help desk

Modern IT requires lots of efforts to maintain the network capacity and availability. There is a complete set of five books for ITIL where you can find the standards and basic principles of Information Technologies. How to make sure that IT infrastructure is up and running up to the given percentage of time and the capacity of the system is enough to maintain the smooth availability of the IT infrastructure.

I wrote about ITIL Many times and provided the material about this framework which is really important for IT infrastructure. In this framework help desk application is as much as important as other parts like capacity management, release management, availability management, financial management and many more, you can refer to the ITIL website for more details about this framework or find it under ITIL category.

Help Desk and trouble ticketing applications are must to ensure the availability of the the IT infrastructure. Help desk and trouble ticketing software also gives you the actual picture of the whole IT system and also provides a front desk to register all the complains about the weaknesses of IT system and helps the IT technicians to look into the problem a little deeper to make sure that the problem has been solved with all the required ingredients.

There are more than enough web based, application based help desk and trouble ticketing software’s and applications available on internet and they are very good but costly, I would say that out of reach of a small and medium level business. Although they have a very rich feature list but the prices are more than their rich feature list.

When we talk about free web based help desk and trouble ticketing applications most people will say that there are many of them on the internet but they don’t have guts to fulfill the needs but I would not agree with those guys and like to present two very efficient and marvelous free web based help desk and trouble ticketing applications given as under:

• RT: Request Tracker
• MANTIS

I found both of these free web based help desk and trouble ticketing software very efficient in work and customization is out class. You can play with these free web based trouble ticketing applications without having any problem and professional skills in these tools. Books and tutorials about these web based help desk applications are freely available on the internet and can be read by anyone who can read English.

Implementation of the these web based trouble ticketing and help desk applications is as easy as installing any other application on windows and LINUX. RT: Request Tracker is basically free web based trouble ticketing and help desk application for LINUX and MANTIS is meant for windows where you just need to install WAMP (Windows Apache, MySQL and PHP) application on your windows machine to configure MANTIS on it.

Popularity: 7% [?]

CBT Nuggets: IT Infrastructure Library Foundation (ITIL)

azhar    ITIL     CBT Nuggets of ITIL Foundation, ITIL Foundation Videos, ITIL Nuggets

In my previous post about ITIL, I shared a handbook to solve seven IT problems with ease. Its a good news for ITIL lovers, I am going to share ITIL CBT nuggets for under given ITIL domains.

• Configuration Management
• Release Management
• Change Management
• Problem Management
• Incident Management
• Service Desk Support
• IT Security Management
• IT Service Continuity Management
• Availability Management
• Capacity Management
• Financial Management
• SLA Management

Please Use the under given link to download CBT Nuggets of ITIL.

Its a torrent file and you might need a bit torrent client to download:

CBT Nuggets ITIL V3

ITIL V3 Five Books PDF

Popularity: 6% [?]

Download Handbook: The Seven Sources of Problems

azhar    ITIL     ITIL Framework, ITIL Guide, The Seven Sources of Problems

Introducing the Seven Sources Model

The seven sources model is simply a reference model to help structure your thinking and improvement plans for eliminating Problems within your organization.

This is the basic model at the highest level and shows you only the first set of labels for each of the seven sources.

This guide based on ITIL framework.

Pointing the finger at individuals and blaming others is always counter productive in the long term. If a blame culture is re-enforced for a sustained period then those humans at the end of the pointed finger will usually react by stepping back, hiding behind paperwork and processes and eventually will become less productive than you require.

I have provided you with this helpful mapping of each of the seven sources of Problems to the typical ‘blame’ statements that you will hear from time to time.

To download this complete Handbook please follow the link under given;

  Download Handbook: The Seven Sources of Problems (605.6 KiB, 436 hits)

Popularity: 3% [?]

Download Ebook: ITIL Handbook

azhar    IT, ITIL, Service Desk     ITIL, ITIL Handbook

Good news for ITIL lovers. In my last post about ITIL, I shared an SLA preparation guide. Check a very good hand book about ITIL. Even a beginner can read it very easily and understand the framework of ITIL. I am going to share few parts of this handbook just for reference. For complete handbook, please visit the link given at the end of this post.

Service Support

Today, IT Helpdesk is the lifeline of any business from small to large, and most IT managers and helpdesk managers are struggling to have an efficient and productive helpdesk. We will focus on this problem here. As ITIL Service Support offers the best practices framework for IT helpdesk, let us see how ITIL can help helpdesk managers and IT managers. ITIL’s IT Service Support Module offers best practices to make sure IT Services are highly available.

ManageEngine ServiceDesk Plus Enterprise Edition implements these IT Service Support
modules. To download visit the link under given;

ManageEngine_ServiceDesk_Plus

Incident Management

An incident is a disruption of normal service that affects the user and the business. The goal of Incident Management is to restore IT services to the normal state as soon as possible with workarounds or solutions to make sure that it does not affect business.

It may sound like a sugar-coated sophisticated trouble ticketing system. However, Incident Management tells you how to implement an IT Helpdesk that understands and works to meet business priorities.

Here’s a sample Incident Management workflow. Consider this as a basic format and make changes wherever required.

  Download Ebook: ITIL Handbook (1.7 MiB, 797 hits)

read more

Popularity: 8% [?]

Style Guide to prepare an SLA (Service Level Agreement)

azhar    ITIL    

SLA (Service Level Agreement) Style Guide

• How to Prepare Copy
• The SLA Editing and Approval Process
• Styles from A to Y
• Words: Spelling, Capitalization, Hyphenation
• Confusing Words

All the above points are discussed very beautifully in the attachment given with this post.

  Service Level Agreement Style Guide (195.4 KiB, 187 hits)

Popularity: 1% [?]