IT OPERATIONZ

CBT Nuggets: IT Infrastructure Library Foundation (ITIL)

In my previous post about ITIL, I shared a handbook to solve seven IT problems with ease. Its a good news for ITIL lovers, I am going to share ITIL CBT nuggets for under given ITIL domains. Configuration Management Release Management Change Management Problem Management Incident Management Service Desk Support IT Security Management IT Service Continuity Management Availability Management Capacity Management Financial Management SLA Management Please Use the under...

Download Handbook: The Seven Sources of Problems

Introducing the Seven Sources Model The seven sources model is simply a reference model to help structure your thinking and improvement plans for eliminating Problems within your organization. This is the basic model at the highest level and shows you only the first set of labels for each of the seven sources. This guide based on ITIL framework. Pointing the finger at individuals and blaming others is always counter productive in the long term. If a blame culture is re-enforced for a ...

Download Ebook: ITIL Handbook

Good news for ITIL lovers. In my last post about ITIL, I shared an SLA preparation guide. Check a very good hand book about ITIL. Even a beginner can read it very easily and understand the framework of ITIL. I am going to share few parts of this handbook just for reference. For complete handbook, please visit the link given at the end of this post. Service Support Today, IT Helpdesk is the lifeline of any business from small to large, and most IT managers and helpdesk managers are struggli...

Style Guide to prepare an SLA (Service Level Agreement)

SLA (Service Level Agreement) Style Guide How to Prepare Copy The SLA Editing and Approval Process Styles from A to Y Words: Spelling, Capitalization, Hyphenation Confusing Words All the above points are discussed very beautifully in the attachment given with this post.

ITIL V3 lifecycle (Five Books)

As I wrote in my previous post about ITIL version 3, that is consisting 5 core books. I like to share those books with you guys so if somebody is not able to purchase those very costly books he/she can download these books from under given links. Service strategy http://www.mediafire.com/file/2ynzjnh2ydn/Service Strategy.pdf Service Design http://www.mediafire.com/file/mzhwzz2dydi/Service Design.pdf Service Transition http://www.mediafire.com/file/ky5di3jmy2t/Service Transition...