This tutorial will explain how to install Request-Tracker 3.6 on Debian 5.0 Lenny with postfix and fetchmail, use fetchmail to retrieve emails from the mail server and inject them into RT.

Preparing your system

Install Postfix, fetchmail using the following command

#apt-get install postfix fetchmail

Select “Internet Site” when prompted

Install MySQL Server 5 using the following command

#aptitude install mysql-server-5.0

Install Request-Tracker Apache2 package using the following command

#aptitude install rt3.6-apache2

Install Request-Tracker 3.6 using the following command

#aptitude install request-tracker3.6

How to configure Request Tracker on Debian lenny 5.0 will be published in next post.